Terms & Conditions

Definitions - 1. 'Company' means Roller Doors Limited 2. 'Customer' means customer of the Company 3. 'Conditions' means these conditions of sale. 4. 'Contract' means any contract entered into for the sale of goods by the Company and the Customer. 5. 'Goods' means any Goods the subject of any contract and shall include any part or parts of them and materials incorporated in them. 6. 'Carrier' means the 3rd party company, person or persons whom deliver the Goods to the Customer.

Terms & Conditions of Sale

1. All orders are subject to these conditions unless otherwise agreed.

2. All goods are subject to availability. If you do not understand any of the following please email the “company” at sales@gardengatesdirect.co.uk.

3. These Conditions represent the entire Conditions of sale and nothing shall operate to in any way alter or vary the Conditions without the prior approval of the Company.

4. These conditions shall apply to all orders to the exclusion of all other conditions express or implied by statute or otherwise to the extent as is permissible by law.

5. By ticking the "agree to terms and conditions" box when placing an order online or by completing a payment using an online invoice shall be conclusive evidence before any Court of Arbitrator that these Conditions apply

6.Roller Doors Limited reserves the right to change the Conditions without prior notice. Customers are advised to check for any variations to the Conditions before an order.

Order Acceptance

1.It is the responsibility of the customer to ensure all details supplied are accurate, to your requirements and the goods delivered match these requirements.

2. The company cannot accept any responsibility for any product that the customer orders incorrectly, nor can we restock made to order items or accept returns for these items free of charge.

3. The Company reserves the right to refuse an order or to cancel the order at any time until the goods have been delivered (in these instances a full refund will be issued).

4. We operate a ZERO TOLERANCE POLICY to threats and abusive behaviour. In these circumstances any order will be cancelled with immediate effect.

5. Orders are placed on the basis the Customer has read and accepted these conditions.

Orders

1. All prices on our website, leaflets and promotional material are in pounds sterling and include VAT @ 20%.

2. The Company reserves the right to change the advertised price before you place an order.

3. No charge is made to the Customer for credit or debit card payments.

4. The price payable for the goods is set out on our website at the time you place your order.

5.The Company must receive payment for the whole of the price of the goods, and any applicable charges for carriage and insurance, before processing an order unless we have agreed otherwise in advance.

6. Quotations are not offers and may be withdrawn or revised at any time until the point that the payment is made.

Cancellation of Order

1. Orders for standard items may be cancelled prior to dispatch. In these instances we will issue a full refund. Cancellation must be in the form of an email to sales@gardengatesdirect.co.uk. (this excludes bespoke items and made to measure products which cannot be cancelled once manufacturing has commenced).

2.Orders that are cancelled after dispatch or rejected at the point of delivery will be refunded the original purchase price minus any carriage charges.

Installation

1. All products are sold on a supply only basis and no liability is accepted for any fitting costs the customer may incur when using a 3rd party installer. You must check all parts match the order and that all components are present, correct and free from defects before scheduling an installer or making alterations to the goods.

2. All products must be fitted in accordance with the manufacturer’s fitting instructions and no responsibility is taken by the Company for these installations.

3. The company will accept no liability for incorrectly installed products.

Returns & Refunds

1. Where you are acting as a consumer, if you wish to cancel an order for standard items contained within this website, under the Distance Selling Regulations, you have a period of 14 days (starting the day after delivery) within which you can cancel the contract. (This excludes to business to business transactions where the order cannot be cancelled or returned once delivery has been made). The standard 14 day timeframe excludes made to order items and bespoke products which cannot be returned for a refund.

2. Returns must be made within 14 days of the date you informed us of your wish to cancel the order and goods will only be accepted if they are in their original packaging (where possible), unused and with all instruction manuals.

3. Outside of the 14 day timescale, we will only refund faulty items where a suitable replacement is not available.

4. In all instances the goods must not have been installed, modifed, painted or stained as this will be deemed as acceptance of the goods delivered.

5. We do not make collections. Customers are responsible for returning items and obtaining proof of delivery / receipt of returned goods.

6. Before returning any goods the Customer must contact the Company to obtain a returns number.

7. All refunds will be issued upon receipt of returned goods. Refunds will only be credited directly to the same debit or credit card that you used when placing your order.

8, All refunds will be made within 14 days of receipt of the returned order.

9. Where applicable postal or carriage charges are not refunded in the event of a customer returning goods and are the responsibility of the Customer.

Liability

1. Roller Doors Limited excludes any liability for any claims, loss, damages, demands of any kind whatsoever, including direct, indirect, incidental or consequential loss, damage, whether arising from loss of revenue, profits or otherwise.

Delivery and Title

1. A valid signature may be required on delivery.

2. On occasion, the courier may split the delivery into multiple drops (for their own logistical reasons). In the unlikely event that you have not received all the goods within 28 working days of placing your order (or where you have requested a delayed despatch within 28 working days of the requested despatch date), you must notify us immediately.

3. All delivery dates provided are approximate.

4. No liability will be attached to Roller Doors Limited, if delivery periods or dates are not met for any reason.

5. All deliveries are to ground floor access only. Claims for damage to a customers property during delivery must be directed to the courier company (we accept no liability in these instances).

6. Claims for damaged goods on delivery must be notified in writing to Roller Doors Limited within 5 working days of the date of delivery (by email to sales@gardengatesdirect.co.uk) stating any damages and/or defects of the goods received from the carrier. No claims will be accepted after this time.

7. Any claims for damage to the goods or the deterioration in the condition of the goods, occurring in transit by customer nominated carrier, occurring after delivery from the company appointed carrier will be rejected.

8. In the event of a claim for damaged goods, photographic evidence is required and they must not of been installed.

9. The Customer must sign a proof of delivery document upon receipt of the goods unless specific instructions are provided to leave the goods without a signature. In these instances we accept no liability for the safety and security of the goods once they have been delivered.

10. Upon delivery the title of the goods shall pass to the customer.

Warranty Information

1. All goods supplied by the Company are guaranteed for a period of 12 months from the date of ordering and covers manufacturing defects only. The guarantee does not cover metal products against rust and corrosion. For timber products the guarantee does not cover twisting, warping or cracking of the timber nor does it guarantee against rot, mould and decay.

2. Nothing in these Conditions shall operate to add to vary or alter the terms and conditions of the manufactures warranty.

3. To claim under the terms of any guarantee the customer will need to notify our sales team of the manufacturing fault in writing and must include the original invoice or order number and photographic evidence of the fault. If a calim is deemed appropriate either repair or replacement of the item will be made.

4. Replacements will be granted on a supply only basis and will be at the discretion of the manufacturer.

5. All products must be installed and maintained in the correct manner.

6. Any warranty supplied may become void if the product is not handled, stored, painted, maintained, preserved or installed correctly.

Law

1. The Company shall not be liable to the Customer, or deemed to be in breach of the any of the Conditions of the Contract whether set out in these Conditions or implied by Law or Statute by reason of any delay in performing due to events outside the control of the company.
Your statutory rights are unaffected.

Dispute Resolution

If you wish to make a complaint about any aspect of your order please send an email to sales@gardengatesdirect.co.uk stating the nature of the problem along with any other relevant information and try to resolve it.